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Coronavirus COVID 19 Resources

Latest Update from Carteret Health Care

For your safety, Carteret Health Care is now requiring all patients and staff to wear a face covering or mask upon arrival. Patients and approved support persons are asked to bring their own face covering or mask to wear. If you do not have a mask, Carteret Health Care will provide one for you. Visitors and support persons will be screened in the main lobby and emergency entrance.

Carteret Health Care continues to encourage social distancing, hand hygiene and avoiding face touching along with wearing a mask to ensure the safety of staff, patients and our community.

Additionally, we are now changing our visitor restrictions in a phased approach to expand access with your loved ones:

Inpatient/Outpatient

  • Inpatient visitation is from 10 AM until 8 PM.
  • Outpatient and emergency patients are based on time of visit or scheduled appointment.
  • Patients may have one healthy adult support person or visitor for the duration of the stay. The patient will identify the support person at the time of admission and staff will document in medical record as well as teletracking. Adults are defined as 18 years of age and older.

Emergency Department

Emergency patients may bring one healthy, adult support person during their visit 24/7. The support person will be screened at the emergency entrance and must bring a face covering, such as a cloth mask to wear while inside the hospital. Support persons may be asked to wait in their vehicle, if needed.

Pediatric patients, under the age of 18 may have two parents or guardians.

Obstetric patients may continue to have one support person or partner.

End of life patients (death anticipated within 24 hours) will be handled on a case by case situation. Patient status will be entered in teletracking and the care team will maintain strong communication with entry screeners to allow for visitation.

No visitors will be allowed in rooms of Persons Under Investigation (PUI’s) or COVID-19 positive patients.

Virtual visitation is still offered to communicate and can be coordinated by calling the Clinical Coordinator on duty at 499-6559 or using personal devices.

Waiting rooms and space remains limited. Physical distancing of 6 feet should be maintained while in a CHC facility.

Thank you for understanding. We want to keep you and your loved ones healthy and safe.

We know many of you may have questions and concerns about the COVID-19 virus. First, rest assured that Carteret Health Care has a comprehensive plan in place for caring for any patient who may present with a suspected or confirmed case of the illness.

Carteret Health Care, along with health officials locally and worldwide, are closely monitoring this outbreak of pneumonia caused by a novel (new) coronavirus that originated in late 2019. We are providing this information to keep you informed of our preparations.

We are confident that our team is prepared to respond appropriately to care for our community. Previous outbreaks of other respiratory viruses, like influenza, have provided a strong foundation for our team’s response. Our preparation activities follow the NCDHHS and CDC guidelines and Carteret Health Care will continue to work closely with our local and state health departments as this situation continues to evolve.

What Are My Best Resources for New Information?

Public Information Recorded Hotline 252-726-7177 by the Carteret County Health Department.
Includes # of confirmed cases, what to do if feeling sick, and information on sheltering in place.

Public Inquiry Phone 252-726-7060 - Staffed by the Carteret County Health Department.

The Centers for Disease Control and Prevention is monitoring the outbreak of the respiratory disease coronavirus/COVID-19. The situation is evolving rapidly, so the best resource for the latest information is the CDC website.

There, you will find detailed information on COVID-19, including how it spreads, symptoms, prevention and treatment, and other frequently asked questions. Additional information specific to North Carolina can be found on the NC Department of Health & Human Services webpage.

Staying Safe While You Are Here

Wear a Mask

  • Visitors are required to wear a mask at all times.

This includes treatment rooms, patient rooms, waiting rooms, and any other location throughout the facility. If you do not have a mask, CHC staff will provide one for you.

  • Patients may remove their mask in the room but should put it back on when staff enters the room.
  • Visitors who cannot tolerate wearing a mask or face covering will not be permitted in the facility.
  • Inpatient visitor hours are from 10AM - 8PM.
  • Visitor hours for outpatient and emergency patients are based on time of visit or scheduled appointment.

Physical Distance

  • Wait at least 6 feet apart
  • Avoid close contact

Clean Your Hands

  • Use soap and water and wash for at least 20 seconds OR use hand sanitizer.

Practice Respiratory Etiquette

  • Cough or sneeze into your elbow and avoid contact with your hands.

Thank you for your cooperation and helping us ensure the health and safety of our patients, visitors and staff.

Further Questions?

If you have questions or concerns about COVID-19, the North Carolina Division of Public Health is the most appropriate organization to contact. They have established a call line at 1-866-462-3821 to address general questions about coronavirus from the public.


Helpful Resources

NC 2-1-1 is a resource for the public to call for assistance related to COVID-19 coronavirus. You can also text COVIDNC to 898211 for updates.

Public Information Recorded Hotline 252-726-7177 by the Carteret County Health Department.
Includes # of confirmed cases, what to do if feeling sick, and information on sheltering in place.

Public Inquiry Phone 252-726-7060 - Staffed by the Carteret County Health Department.

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